Terms
This website is operated by Gunderso Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Gunderso. Gunderso offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
We reserve the right to refuse service to anyone for any reason at any time.
Our contract with you
These terms and conditions apply: so far as the context allows, to you as a visitor to Our Website; and in any event to you as a buyer or prospective buyer of our Goods.
We will accept your order by way of email confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we will dispatch your order.
We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
Your account with us
You agree that you have provided and will continue to provide accurate and complete information about yourself. We require this information to provide you with the Goods that you order.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
You agree to accept responsibility for all activities that occur under your account and password. If you believe your account has been accessed without your authority, you should immediately inform us and log in to your account and change your password.
You agree that any username or email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.
We reserve the right to refuse you access to Our Website at any time.
Our Products
We do our best to ensure the images of the Products give you a good indication of what they look like in our showroom. However, please note that images are for illustrative purposes only. Although we make every effort to display Products accurately, as they are handmade, it is not always possible to accurately reflect colour, size, dimensions and texture through digital displays on web browsers. Your Products therefore may vary slightly from the images displayed on our Website.
Bespoke Products
The Gunderso bespoke service invites you to create a timeless, one of a kind Modern Heirloom with us. If you are interested in creating a Bespoke Product, please contact us via email on [email protected]. One of our team will then be in touch to discuss the creation of your Bespoke Product. If you have any particular pieces you like already please do let us know; you can see our current collection of diamond rings here. We will also need your timeline and a rough budget, and if you are looking to create a bespoke ring we will also need your ring size.
Please note the Gunderso Bespoke Studio is currently closed to new commissions. Join the waiting list here.
If you’d like diamonds and gemstones, that is usually where we start; we will source a selection of beautiful stones for you to choose from. Once you’ve chosen your stone, a wax mock-up of the piece will be created and you’ll be invited to either come into our London Showroom to see it in person, or we can send you images.
We want to get the design perfect for you before we go ahead with production, so this process can take as little as two weeks, but can take a little longer if there are amendments to be made to the design.
Once the design is signed off, we will require a 50% deposit in order to put a Bespoke Product into production. You are under no obligation to buy up until the point the deposit is paid. It should then take around 4 weeks to create your finished piece. If you need something quicker than this, please do let us know as soon as possible during the process, and we will do our best to accommodate. The remaining balance is due upon collection or shipment of the final piece.
Once your Bespoke Product is ready, we will contact you to arrange collection or delivery. All Bespoke Products are shipped and insured via DHL.