Frequently Asked Questions (FAQ)
1. What materials are your jewelry made from?
Our jewelry is crafted from premium materials such as stainless steel, sterling silver, copper, and 18K gold-plated alloys. Each product includes material details in the description.
2. Is your jewelry hypoallergenic?
Yes, many of our pieces are made with hypoallergenic materials suitable for sensitive skin. Please check individual product details for confirmation.
3. Will your jewelry tarnish or turn green?
With proper care, our jewelry is designed to resist tarnishing. We recommend avoiding contact with water, sweat, and chemicals to prolong shine and quality.
4. Can I shower or swim while wearing your jewelry?
We advise removing your jewelry before showering or swimming to maintain its condition and longevity.
5. Are your rings adjustable?
Yes, many of our rings feature adjustable open-band designs. Please check the product page for adjustability information.
6. Do you have a ring size chart?
Yes, we offer a ring size guide on relevant product pages to help you find your perfect fit.
7. How do I care for and clean my jewelry?
Wipe gently with a soft, dry cloth after use. Store in a jewelry box or pouch. Avoid exposure to moisture, perfumes, and chemicals.
8. Do you offer gift packaging?
Yes! Gift packaging options are available for most products. You can select this option at checkout if desired.
9. Can I customize a piece of jewelry?
Currently, we do not offer full customization, but stay tuned — personalized items may be introduced soon.
10. How long does order processing take?
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
11. What are your shipping times?
Standard shipping within the U.S. usually takes 5–7 business days. You’ll receive a tracking number once your order ships.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How much is shipping?
We offer free standard shipping on all U.S. orders — no minimum purchase required.
14. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to track your delivery in real-time.
15. Can I change or cancel my order after placing it?
Yes, but only if the order hasn’t been processed yet. Please email us at [email protected] within 12 hours of ordering.
16. What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Contact us to initiate a return.
17. How do I request a refund or exchange?
Email [email protected] with your order number and reason. We’ll guide you through the return or exchange process.
18. What if I received a damaged or wrong item?
We apologize! Please contact us within 7 days of delivery with photos, and we’ll resolve the issue promptly.
19. What payment methods do you accept?
We accept PayPal and major credit cards via secure checkout.
20. Is my personal and payment information secure?
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment data.